photo of computer room
 

KCFD Intranet

Quick acces to links, KCFD specific information, forms, requests and training.

Home Contacts Field ADC Info FAQs

 

FAQs

Click on the question to see the answer, then click on it again to close it.

 

 

A FAQ is an acronym for "frequently asked questions."

Outlook for Android Installation Instructions

New ImageAndroid Installation .PDF

Outlook for iPhone Installation Instructions

New ImageiPhone Installation .PDF

PeopleSoft Multi-Factor Authentication to allow external login access to PeopleSoft.

 

The City has implemented additional security measures to allow external access to PeopleSoft. To access PeopleSoft from a Wi-Fi or personal device, the following steps must first be completed from a city computer and you must have a cell phone that can send and receive text messages.

 

You MUST be logged in on a city computer! When you are logged on to a city computer, go to the KCFD Intranet Page ( https://mykcfd.org ) and click on “Multi-Authentication Setup”.

 

Image of City Password Reset System Icon

 

When accessing this site, you may receive a security certificate error (shown below). Click the option to Continue to this website any time you get this.

 

Image of City Password Reset System Icon

 

Step #1 In the Username field, enter the same Username that you use to log into PeopleSoft with. For the Password, enter in your PeopleSoft/KCMOGIS password.

 

Image of City Password Reset System Icon

 

Step #2 - Verify that “Text Message” is set as the Method. Enter in your cell number and then click on the “Text Me Now to Authenticate” button. When you receive the text msg you will need to reply back to the text on your phone, using the one-time passcode.

 

Image of City Password Reset System Icon

 

Step #3 Fill out the Security Questions

 

Image of City Password Reset System Icon

 

Step #4 Logout out when you have finished

 

Image of City Password Reset System Icon

 

If you happen to experience any technical issues call the KCFD Tech Helpline at 816-513-6672.

 

 

 

 

 

Setting a New Phone Number for PeopleSoft MultiAuthentication

 

In order to change your phone number in Multi-Authentication for Peoplesoft, you will have to call the City Helpline at (816)513-3333.

 

 

  1. On the desktop open the Add Printer – Fire Station… shortcut.


  2. Install the appropriate printer by double clicking on the one that you want.


  3. Set the printer as the default printer. Click on “Printer / Set As Default Printer”.


  4. Verify the printer installed and default is set. Click the “Start” button then “Control Panel”.


  5. Click on “Devices and Printers”


NOTE:  It may take several seconds for the printer to be displayed but after 60 seconds your printer should be listed.





Due to changes that the City made to PeopleSoft a couple years ago, everyone’s password for PeopleSoft is now set to expire 90 days after it is set even if you don't access the account in that time. You also cannot change passwords directly in PeopleSoft anymore. This creates a big problem for fire, firefighters do not login to the city’s network, so in order to change your password you will need to use the password reset tool listed below.

 

From the fire desktop on most city connected computers click on the “City Password Reset System” shortcut which should look like the picture below:

 

Image of City Password Reset System Icon

 

You can also click on the link http://pswd.kcmogis.kc.lan/pm/ from a computer on the City network and it should take you to the same site. You will need to enroll in the system so if later you forget your password or it expires you can reset it yourself.

 

Click the “Enroll” link and answer the security questions. You will have to provide the answers to 4 security questions asked which you will need to provide answers for. At least 2 of these questions will be asked if you forget your password and have to reset it yourself with this method.

 

If your password has not already expired you can click on the “Change Password” link.

 

 

  • Step 1 - Enter in your account name - typically this is the login name you use to log in to the station computers which is usually your first initial and last name. It might also be followed by some numbers. It depends on how long you have been with the department.
  • Step 2 - Enter in your current password.
  • Step 3 - Enter in your new password and then confirm it by typing it in again in the next field. Take your time. Many people get in a hurry and don't type exactly the same thing twice, which is the only way you will be able to confirm your new password and get it set.

 

NOTE: **Passwords must be alphanumeric containing 8 or more characters in length, have both upper and lowercase letters, at least one number. Also passwords cannot contain any part of your name, your login and the system will not let you use a password that you have used before.**

 

Image of City Password Reset System Icon

 

If you are not able to set your password, contact us at the helpline. See our "CONTACTS" page for more information.

 

First of all, your password on PeopleSoft EXPIRES 90 days after you set it regardless of how many times you log in to your account. You WILL have to change your PeopleSoft password with a different password after 90 days. Fortunately, you do not need to contact KCFD I/T to have this done for you as we have been given tools to do it ourselves.

 

Click on this link, https://myKCFD.org/index.html which will open a new browser window for you. Look under the heading of "PeopleSoft and Financial" and you will see "City Password Reset System". You will also notice that it says (InternalAccess) below it indicating that this link will ONLY work on a computer connected to the Cities' network. Watch Office and Captain's computers, computers at Eastwood and Century Towers and most computers in BC Offices in the department.

 

If you have trouble doing this yourself, contact KCFD I/T and have them reset your password for you so that you can do it the next time yourself without having to wait for a reply from KCFD I/T.

 

A good thing to do would be to mark a date out 90 days from the date you change your password and then log in and change it on that date. Write down your passwords, but keep them safe in your wallet or a secure area so others can not access your account.

 

 

 

 

Passwords for the city have to follow certain guidelines.

 

  • Passwords are ALWAYS case sensitive - which means computers will distinguish the difference between a lowercase “s” and an uppercase “S”.
  • Passwords must be a minimum of 8 characters long, but can be longer if desired.
  • Passwords must contain at least one UPPERCASE and/or one lower-case letter.
  • Passwords must contain at least 1 number or special character but can contain more.
  • Passwords must NOT contain spaces.
  • Passwords must NOT be the same password that you've used in the last 5 password changes or within the last 3 years.
  • Passwords must NOT contain part of your name or username - Sometimes if you use a regular word like "horse" it will refuse that as well, but you can change it to "h0rse" by replacing the "o" with a "0" (zero) and it should accept it.

 

In order to create a unique password, you can take a common word that you can easily remember and change a few letters around. See the chart below for some common letter replacement numbers.

 

Below is how the letters and numbers look on the screen you are viewing this on.

 

aAbBcCdDeEfFgGhHiIjJkKlLmMnNoOpPqQrRsStTuUvVwWxXyYzZ

0123456789-=[]\;',./<>?!@#$%^&*()_+

 

Suggested replacement of letters/numbers for passwords

 

 

Letter or character
to be replaced
Number or Character
Replacement
o O 0 ()
I i L l 1 !
S s 2 $
E e 3
A 4
S s 5 $
G g 6
7 /
9
B b 8
a A @
v V ^

You can access your city email from any internet connected computer by going to https://login.microsoftonline.com and entering your email user ID and password. Typically, your email userID is your first initial, last name and possibly a couple numbers followed by either "@pskcfd.org" (if you are suppression) or "@kcmo.org" (if you're NOT suppression). If you have any issues logging in, contact the IT Helpline and we'll help you get through it.

 

If your email address ends in “@pskcfd.org” you don’t have to worry about your computer login, email, Telestaff or Fire Reporting passwords expiring.  We have set those to never expire on you and about the only time you would need to change them is if you forget them.

 

PeopleSoft, on the other hand, is different.  The website itself is housed on a city server and as per city policy, the password expires after 90 days.  Never fear!  There is an option that allows you to fix this without having to try and track down someone in I/T to change it for you.

 

On the watch office computer at the Station and in various other locations, there will be an icon on the desktop that reads "City Password Reset ystem”. Locate it and then double click on it. When you click on this icon a message might come up that says that there’s a problem with the website’s security certificatejust ignore it and click “continue to this website”.

 

A window will then open and there should be four options that you can choose from; Enroll, Reset, Unlock and Change.  You really don’t have to worry about three of them, but if your password has expired in PeopleSoft, choose the option under “Reset” and it will step you through changing your password.  The first prompt that will come up will be “Enter Account”.  If you’ve never done this before, you don’t have an account, but don’t worry.  Just enter your computer login username and click on “Next”.  Leave the Domain option of “KCMOGIS” selected.  If you’ve never done this before, it will then prompt you to supply the answers to 4 questions.  If you have done this before, you have to answer a couple of them to access before you will be allowed to continue. Write them down or commit them to memory when you answer them the first time.  Once you have gotten through with that, it will prompt you for a new password and then once it has finished, you will be able to log back in to your PeopleSoft account.

 

Just as a reminder, once your password is reset, it will expire again in 90 days. It won't matter if you log in to your account every day, it will still expire in 90 days from the date it was set. This doesn't mean you have to change it every 90 days, just know that if you come back 4 months from now and try to log in, that you will have to change your password again through this system.

 

 

 

The city computers have specific rules about passwords in order to keep you and the system safe from those that would cause harm or steal data from our cities' servers. Below are some rules and suggestions for creating passwords. As always, if you still have problems after reading this, please contact the KCFD I/T department at (816)513-6672.

 

 

Rules for Creating a Passwords

 

  • Passwords are ALWAYS case sensitive - which means computers will distinguish the difference between a lowercase “s” and an uppercase “S”.
  • Passwords must be a minimum of 8 characters long, but can be longer if desired.
  • Passwords must contain at least one UPPERCASE and/or one lower-case letter.
  • Passwords must contain at least 1 number or special character but can contain more.
  • Passwords must NOT contain spaces.
  • Passwords must NOT be the same password that you've used in the last 5 password changes or within the last 3 years.
  • Passwords may NOT contain part of your name or username - Sometimes if you use a regular word like "horse" it will refuse that as well, but you can change it to "h0rse" by replacing the "o" with a "0" (zero) and it should accept it.

 

Sometimes a “passphrase” works easier that a password. Phrases such as “get the dog” can be changed just a little and will work as “G3tth3d0g” by capitalizing at least one letter and replacing the vowels with numbers - oh, and no spaces.

 

 

 

If ESO does not open when you try to open it, before you do anything else, make sure you are connected to the internet by clicking on the Internet Explorer icon on the desktop and make sure that you can get to the KCFD Intranet Page. If you can, try launching ESO again and watch carefully. If a small box appears in the center of the screen, that means no matter what you do, ESO will not launch and will have to be turned in at the MST office. This occurs when the computer dies or is forced off when ESO is still open, which can result in lost tickets. If ESO simply appears to "lock up", wait to see if something happens. If not, don't turn off the computer or try rebooting. Take it to the MST office and turn it in for a replacement. If you don't turn it off or pull the batteries or otherwise cause the program to terminate, there is a good chance that someone in I/T can rescue the data so that you don't have to do those tickets all over again.

 

A good thing to do as often as you can is to SYNC your tickets. Don't wait until the end of the day or even after a couple calls, sync them as soon as you can as often as you can. You can always open the ticket back up again and make changes to it if necessary.

 

 

** Click here to report issues with this website. **
© 2017-2021 Kansas City Missouri Fire Department (KCFD)